Social, Mobile and Email Marketing – An Integrated Customer Experience Part One: Convergence

by Mike Hanbery on September 28, 2010

in Business Social Media,Innovation,Marketing,Mobile Marketing,email,internet marketing,new media,social media ROI

Swift Kick welcomes Sandy Williams, President of Strategic Marketing Innovators, for a two-part post on the current state of our dynamic marketing landscape. SMI is a leader in mobile marketing strategy.

The convergence of email, social media and mobile devices comprise a “marketing trifecta.” Increasingly, users of these tools interact on mobile devices. We email within social networks and engage with social networks on mobile devices. Savvy advertisers are leveraging this convergence to provide an  integrated user experience and improve the chances of content going viral.

Marketing is becoming increasingly personal, and people are increasingly mobile.


Quick facts

  • 97 percent of US households use email (e-Dialog, 2010)
  • 75 percent of internet connected homes use social networks (61.5 pct of all US Households) (Nielsen, 2010)
  • 91 percent of the US population uses a mobile device (CTIA, 2010)
  • 23 percent use a smart phone (Frank N. Magid Associates, 2010)

Source eROI, 2010

Social Media Marketing

Two interesting facts regarding social networks and marketing initiatives are:

  • Social media has been adopted by nearly two-thirds of the United States population.
  • Nearly three-quarters (73.7 pct) of marketers/advertisers feel that social media is having a positive impact on their marketing efforts.

Implementing social media with email marketing is much more prevalent than that of mobile. According to the eROI study, nearly two-thirds of marketers/advertisers responded that they are integrating social media with their email marketing efforts and 59 percent are integrating “Share with Your Network” links.

This Friday’s post, also authored by Sandy, will further detail the opportunity and state of mobile marketing integration.

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